Terms and Conditions

TERMS OF SALE

Our terms are cash on delivery. All orders for new accounts should be accompanied by payment in full, including shipping charges, at the time the order is placed. No checks are accepted from new accounts without previous clearance. No checks are accepted from any bank that will not conduct a merchant check verification. All checks returned by the bank for insufficient funds will have additional $35 service charge added to the outstanding amount.

Mortellaro’s will open credit accounts with established companies who complete our Credit Application and Account Agreement, have sufficient credit history and capacity, and maintain a suitable payment history. Please allow at least 30 days for the application approval process. The terms of Mortellaro’s Credit Application & Purchase agreement are non-negotiable, and must be signed by an officer of the company.

Payments are due 30 days from the date of the invoice or on the 10th, depending on your terms. Past due amounts are subject to a Finance Charge of 1.5% per month or such maximum lesser rate as may be permitted by law. Invoices are considered overdue 15 days after the due date. Accounts 90 days past due will be subjected to collection procedures.  Mortellaro’s Nursery Ltd accepts VISA, MasterCard, American Express, or Discover.

Purchasing Policy

We restrict sales to companies actively involved in the nursery or landscape business. Customers must provide a copy of their Floral Nursery Certificate and tax identification number prior to purchasing or obtaining availability or price list.

Prices

Prices are no longer printed in our catalog, and are listed on our Availability that can be obtained from our office by fax, email,  or online with registered accounts. Prices are intended for wholesale trade only (for quantities of 11 or more), under 11, add 10%. Prices change without notice - Availability is updated daily with prices that cancel all previous quotations. 

Tagging Specific Plants

We select the best plants for all orders. In order to maintain competitive pricing for all of our customers, we find it necessary to add 10% to the price if you wish to tag your own plants.  Tags will be removed from plants not taken within 10 days. 

Volume Sale Discounts

Our volume discount program is based on customer’s annual purchases from January 1 to December 31. All accounts are reviewed and appropriately adjusted monthly.

5% discount is given on annual purchases over $15,000

10% discount is given on annual purchase over $35,000

The earned discount will continue to be applied into the next year.  If a customer does not maintain adequate purchases to qualify for the discount on their account at the end of the next year, the discount will be lowered accordingly. All discounts will be forfeited on past due accounts.

Delivery

We own our fleet of trucks and do not ship by common carrier.  Mortellaro’s request at least 24 hour notice for delivery arrangements to be made, however actual date will depend on driver availability. Our drivers are instructed to tailgate only. Customers are required to supply adequate help in unloading the truck to avoid delaying the driver, and must provide unloading equipment for plant material  above 200 pounds.  Customers  also must provide reasonable unloading areas accessible by our trucks and trailers.  See Delivery Rates on next page for more information on delivery, fuel, and delay fees. 

The delivery and fuel surcharge is a flat fee fixed on the total mileage that our truck travels to and from the delivery destination, and is not fixed on the dollar amount of the order. Each delivery is allotted 90 minutes for unloading – delays over 90 minutes are billed at $50 per 30 minutes. Excessive delays that cause our drivers to exceed DOT limitations and not be able to return to the nursery on the same day are billed an local hotel rates to cover overnight stay. 

Claims

All Claims, for any cause, must be made immediately upon receipt of goods. Check your order at time of delivery or time of pick up. Buyer acknowledges that any person who signs the delivery document has authorization. Plant Material being returned must return in the same condition that it left in. Returns that are not protected from wind, sun, or dehydration are unconditionally rejected.

Restocking Fee

Mortellaro’s strives to provide the highest quality of plant material that is available. If a return or exchange is not based on the quality of the merchandise, then a restocking fee is charged.

Delivery Orders

Mortellaro’s normally pulls delivery orders two days in advance (four days for fire-ant quarantine zones), and loads the trucks one business day before the delivery.
Cancellation of a delivery after the orders pulled is subjected to a 15% restocking fee.
Cancellation after an order has been loaded is subjected to 20% fee restocking fee.

Pickup Orders

When time and resources are available, Mortellaro’s will assemble pick up orders at a customers’ request. If the order is not picked up within 48 hours, it is subjected to a 15% restocking fee.

Cash Payment Rebate

Many businesses have responded to rising processing costs by adding credit-card surcharges. Mortellaro’s has avoided doing this for as long as possible, and prefer not to pass the cost on to all of customers by simply raise all the prices.

Beginning this Spring 2026, we will introduce a 2% rebate program for payments made by cash, check, or ACH. Rather than charging card users extra, we are choosing to reward customers who use lower-cost payment methods. If your bank is able to pay by ACH, email sales@mortellaros.com for our bank details.

How it works:

  • Rebates will automatically be created on March 31, April 30, May 31, and June 30.

  • After June, rebates will be issued quarterly.

  • Credits will appear on your account as “Cash Payment Rebate.”

  • Rebates are applied toward future purchases and are not redeemable for cash.

Because these credits are generated automatically within our system, individual rebate notices will not be mailed or emailed. Customers may check available balances anytime by emailing sales@mortellaros.com or texting 210-655-2192.

To keep accounts operating smoothly within our system, all account credits — such as cash rebates and pot credits — must be used within two years of issuance. After that period, unused credits will expire.

This policy simply reflects system limitations as account histories grow over time, and helps us keep statements accurate and manageable for everyone.